A Negotiated Benefit through our CWA-State of NJ Contract
The NJ State Health Benefits Ombudsperson is a joint venture between CWA and the NJ Department of Labor to provide direct assistance and education to CWA members with healthcare issues. The program resolves disputes and problems with health insurance, helps reduce costs for the member and the State, and creates better healthcare outcomes.
Please contact the Local for help from Douglas Martucci, SHBP Ombudsperson for Local 1036.
Resolving Member Problems with Medical or Prescription Coverage
Medical Necessity Appeals
Assisting Members with Being Better Healthcare Consumers
Education on plan choices and comparison of benefits
Explaining Our Direct Primary Care Program
Same-day or next-day appointments
Welness Incentive Program
Signing Up and Maximizing our $350 Wellness Incentive benefit for SHBP enrollees
Assisting with Dental Plan Choices
Explaining different dental plan options, coverage differences, and helping you make an informed plan selection
Building Our Union
CWA's Ombudsperson program is a negotiated benefit under our 2019-2023 contract with the State of NJ.