A Negotiated Benefit through our CWA-State of NJ Contract

The NJ State Health Benefits Ombudsperson is a joint venture between CWA and the NJ Department of Labor to provide direct assistance and education to CWA members with healthcare issues. The program resolves disputes and problems with health insurance, helps reduce costs for the member and the State, and creates better healthcare outcomes. 

Please contact the Local for help from Douglas Martucci, SHBP Ombudsperson for Local 1036.

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Resolving Member Problems with Medical or Prescription Coverage

Medical Necessity Appeals

Prescription Coverage Denials
Finding In Network Providers
Navigating Coverage Issues
Assisting Members with Being Better Healthcare Consumers

Education on plan choices and comparison of benefits

Finding a plan that fits your needs
Helping guide the enrollment process
Explaining Our Direct Primary Care Program

Same-day or next-day appointments

Wellness-focused care
No Office Copays
Referrals In-Network if needed
Welness Incentive Program

Signing Up and Maximizing our $350 Wellness Incentive benefit for SHBP enrollees

Assisting with Dental Plan Choices

Explaining different dental plan options, coverage differences, and helping you make an informed plan selection

Building Our Union

CWA's Ombudsperson program is a negotiated benefit under our 2019-2023 contract with the State of NJ.